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At Wristyback, we want you to be completely satisfied with your pre-sleep relaxation products. This Return Policy outlines the conditions under which you may return physical restful kits and request refunds for purchases made through wristyback.world. We comply with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015, which provide statutory rights for consumers in the United Kingdom that are in addition to the policies described here.
Under UK consumer law, you have the right to receive products that are of satisfactory quality, fit for purpose, and as described. If a pre-sleep relaxation product you receive from Wristyback is faulty, damaged, or not as described, you are entitled to a repair, replacement, or refund. These statutory rights are not affected by this Return Policy and apply for up to six years from the date of purchase for goods that fail to meet satisfactory quality standards.
If you are a consumer purchasing online from Wristyback, you have a legal right to cancel your order within fourteen days of receiving your physical pre-sleep relaxation product without giving any reason. The cooling-off period begins on the day you, or a third party nominated by you, receive physical possession of the goods. To exercise your right of cancellation, you must inform us of your decision by contacting Wristyback at Hurstwood Rd, London NW11 0AS, United Kingdom, by phone at +447956663151, or through the contact form on our website before the fourteen-day period expires.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning the exercise of your right of cancellation before the fourteen-day period has expired. If you cancel within this period, we will reimburse all payments received from you including standard delivery costs within fourteen days of receiving the returned goods or evidence that you have sent the goods back, whichever is earlier.
The following Wristyback pre-sleep relaxation products are eligible for return under this policy:
Certain items cannot be returned for hygiene and safety reasons once opened or used. These include opened herbal tea blends, used soy candles, opened lavender sachets, and silk eye masks that have been removed from protective packaging. Customised or personalised restful kits prepared to your specifications cannot be returned unless faulty. Products marked as final sale at the time of purchase are not eligible for return unless defective.
To be eligible for a return, physical pre-sleep relaxation products must meet the following conditions: items must be returned within fourteen days of the delivery date for change-of-mind returns or within thirty days for faulty items, products must be in their original condition with all components included, original packaging should be retained where possible, and proof of purchase such as an order confirmation email or receipt must be provided. Items that show signs of use, damage caused by the customer, or missing components may be subject to a partial refund or may not be accepted for return.
To initiate a return of your pre-sleep relaxation product, please follow these steps. First, contact Wristyback within the applicable return window using our contact form, phone, or postal address to notify us of your intention to return. Provide your order number, the product name, and the reason for return. Our team will confirm your return request and provide a return authorisation reference number along with return shipping instructions. Pack the item securely in its original packaging if available, include the return authorisation reference inside the package, and ship the item to the address provided by our customer service team. We recommend using a tracked delivery service and retaining proof of postage.
If you are returning a product because it is faulty, damaged in transit, or not as described, Wristyback will cover the reasonable cost of return shipping. For change-of-mind returns within the fourteen-day cooling-off period, you are responsible for the direct cost of returning the goods unless we have agreed otherwise. We recommend using a tracked and insured delivery service as we cannot be held responsible for items lost or damaged during return transit when sent by the customer.
Once we receive and inspect your returned pre-sleep relaxation product, we will notify you of the approval or rejection of your refund. Approved refunds are processed within five to seven business days of receiving the returned item. Refunds are issued to the original payment method used for the purchase. Please allow an additional five to ten business days for the refund to appear in your account depending on your bank or payment provider processing times. If you have not received your refund within the expected timeframe, please contact us and we will investigate the matter promptly.
Partial refunds may be issued in the following circumstances: items returned without original packaging where the packaging is essential to the product value, items showing minor signs of handling that do not affect functionality, missing non-essential components from a restful kit bundle, or late returns submitted after the fourteen-day cooling-off period where we agree to accept the return at our discretion. The partial refund amount will be communicated to you before processing.
If you would like to exchange a pre-sleep relaxation product for a different item from our restful kits range, please contact us to arrange an exchange. Exchanges are subject to product availability. If the replacement item is of higher value, you will be invoiced for the difference. If the replacement item is of lower value, the difference will be refunded. Exchanges follow the same return conditions outlined in this policy.
If your pre-sleep relaxation product arrives damaged or is found to be faulty, please contact Wristyback within forty-eight hours of delivery with photographs of the damage or description of the fault. We will arrange a replacement or full refund including original delivery costs at no additional charge to you. Faulty items may be returned at any time within thirty days of discovery of the fault, and your statutory rights under the Consumer Rights Act 2015 apply for a period of up to six years.
If your order has not arrived within the estimated delivery timeframe, please contact us so we can investigate with the courier. If the package is confirmed lost, we will offer a replacement or full refund at your preference. Claims for lost deliveries must be reported within fourteen days of the expected delivery date.
For return enquiries or to initiate a return of your pre-sleep relaxation product, please contact Wristyback at Hurstwood Rd, London NW11 0AS, United Kingdom, telephone +447956663151, or through the contact form at wristyback.world. Our customer service team is available to assist you Monday through Friday during standard business hours.